Privacy Policy


BetaMed S.A. takes special care when processing and protecting the personal data of its customers and complies with all the requirements set out in the Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“GDPR”).

You are not required to provide your personal data in any of the forms available on our website. However, in some situations, i.e. when it is stated clearly, we will not able to deal with you electronically without your personal data.

For a description of how we protect the personal data of customer and what your rights are, please refer to the Privacy Policy, which is an appendix to these Terms & Conditions of Use.



The confidentiality of your personal data is extremely important to us and want you to know how we process your data. Therefore, we have adopted a privacy policy that will tell you how we protect and process personal data.


Who is responsible for your personal data?

The data controller is respect of personal data is BetaMed spółka akcyjna, a public limited company with its registered office in Katowice (Mikołowska 100A/802) (mailing address: Racławicka 20A, 41-506 Chorzów), entered in the Register of Entrepreneuers within the National Court Register by the District Court in Katowice, Company No.: 0000441338, NIP (Tax Reg. No.) 6342813703 and REGON (Industry ID No.) 6342813703.


What personal data do we process?

We will process the following personal data:

  • your contact details, such as first name, surname, e-mail address and phone number;
  • demographic information.

Where do we keep your personal?

The personal data we gather is stored within the European Economic Area (EEA). Whenever we transfer any personal data, we comply with the applicable law.


Who has access to your data?

We will never disclose, sell or exchange your personal data for marketing purposes to or with any third parties.

In some situations, however, we may provide your personal data to third parties, but only where it is necessary for the services supplied by such parties to us and only to the extent defined in our data processing agreements with such parties (e.g. if you require diagnostic laboratory tests, we may provide your personal data to a particular laboratory). For details of the categories of recipients of your personal data, please refer to relevant sections below.


What is the legal basis for our processing of your data?

The legal basis for our processing of your data is your contract with us (please refer to the Terms & Conditions for the template of the contract). Your data will processed to the extent necessary for us to provide you with the services you require.

If we think that we can improve our services to suit your individual needs better, we will ask you for your additional consent statements. Obviously, you are not required to make any of the statements and, if you give us your consent, you can cancel it at any time.


What are your rights?

  1. The right to access your data

You have the right at any time to request information about which of your personal data we store. If you require such information, please contact us and will provide it to you by email.

  1. The right to data portability

When we process your personal data automatically on the basis of your consent or a contract with you, you have the right to receive a copy of your data in a structured, commonly used and readable format. This copy may be sent to you directly or to another person or entity. This only applies to the personal data that has been provided to us.

  1. The right to correct your data

You may require us to correct your personal data corrected if it is inaccurate and/or to make it complete.  If you have an account on our website, you can edit both your personal data and your data processing consent statements in the account settings.

  1. The right to erasure of your data

You have the right to require us at any time to erase the personal data we are processing, except for the following situations:

  • you have requested a service from us and we are in the process of delivering the service to you;
  • if you owe us any amounts, regardless of the method of payment;
  • if you have made a payment using a method of payment where were required to provide your personal data, e.g. by credit card, or if you have been issued a VAT invoice or an other confirmation of your transaction, we are required to retain your personal data regarding the transaction for accounting purposes.
  1. The right to object to the processing of data on grounds of legitimate interest

You have the right to object to the processing of your data to the extent that we process your data on the basis of our legitimate interest. We will stop processing your data unless we are able to find a lawful justification for this process that would invalidate your interest or rights; or due to legal claims.

  1. The right to object to direct marketing

You have the right not to consent to receiving direct marketing materials, which includes analyses of your profile for the purpose of preparing such materials.

You can opt out of receiving direct marketing materials as follows:

  • by following the instructions contained in each such e-mail message;
  • by editing your account settings on the website.
  1. The right to restrict the processing of your personal data

You have the right to request that we restrict the processing of your personal data under the following conditions:

  • if you do not agree to the processing of your data on the basis of our legitimate interest, in which case we will restrict our processing of your data after verifying whether there is such a legitimate interest;
  • if you tell us that your personal data is incorrect, we will restrict our processing of your data until we verify its accuracy;
  • If our processing is unlawful, you may prefer to request a restriction of our use of your personal data instead of erasure.
  • if we no longer need your personal data, but it is required to file or reject a claim.
  1. How can you exercise your rights?

We take data protection very seriously and, therefore, have appointed some of our personnel to be responsible specifically for answering your enquiries regarding the processing of your personal data. You can contact us

  • by email at,
  • using the contact form available our website (,
  • by calling our customer service office at +48 32 420 29 00 (desk phone) or +48 519 308 200 (mobile; operator charges may apply),
  • by writing to us (to our registered address).

Data Protection Officer

To ensure that your personal data is always processed faithfully, transparently and lawfully, we have appointed a data protection officer (DPO). The data protection officer is available by email (


The right to lodge a complaint with a supervisory authority

If you believe we are processing your personal data against the law, please contact us. You also have the right to lodge a complaint with a supervisory authority.




What are ‘cookies’?

Cookies are files containing data, text files in particular, that are stored in the end user’s device and are intended to be used by a web server. Cookies usually contain the name of the website from which they originate, their storage time on the end user device, as well as a unique number.

How do we use cookies?

We use both our cookies and third-party cookies to collect statistics and user data in an aggregated and individual form, as well as analytical tools to optimise our site and present an offer interesting to the user.

We also use external cookies that monitor how the user uses other sites, so we can also share marketing materials on other sites or other communication channels

We use cookies for the following purposes:

  1. to ensure the functionality of our services and communication channels, including:
  • to remember the language preferences of visitors to our website;
  • to store the user’s preferences and information important for Google Maps;
  • to use interactive functions to popularise the website by using social networking sites, such as Facebook;
  • to present multimedia content on the website (where such content is taken from an external website, such as YouTube);
  1. to perform analyses to understand how users use our services, communication methods and online campaigns. For this purposes, we use the following tools:
  • Google Analytics, a service used to obtain data about users’ activities on the website;
  • Google AdWords, which is is responsible for assessing the effectiveness of advertising campaigns and helps you personalise ads. The service is also responsible for repeating the advertising message to users who visited the website, by displaying a text ad, a graphic ad or a video ad to them. Such ads are suited to the user’s interests and their location.

Revisions of the Privacy Policy

We may have to revise our privacy policy. If we do, the latest version of the policy will always be available on our website. We will keep you informed whenever we revise our privacy policy, e.g. when we change the purpose of processing your personal data, the identity of our data protection officer or if there are changes regarding your rights.

What is your responsibility?

By visiting our website, you automatically become a user of the website. All the content of our website is protected by copyright law and/or by trademark registrations. You may not use such content without the written consent of the owner of the content, except for your personal use of such content within the meaning of the Polish Act of 4 February 1994 on Copyright and Related Rights. If you use any such content other than for the permitted purpose, you may be subject to civil and/or criminal penalties. All the content available on the website is provided for informational purposes only and should be interpreted as an offer within the meaning of the Polish Civil Code.


As the controller, we accept no liability for any loss or damage suffered by any person as a result of making any decision in reliance on any information on the website and/or a result of unauthorised use of such information, unless we are liable for such loss or damage under the generally applicable provisions of law, particularly consumer law.